Available for orders placed Monday to Friday before 12:00 noon. Orders placed after this cut-off are dispatched the next working day. Weekend and bank holiday orders are queued for the next available working day.

Typically delivered within 2–3 working days of dispatch. Northern Ireland, Highlands and Islands may require an additional 1–2 working days.

Automatically applied at checkout on all orders over £150 — no discount code needed. For orders under £150, shipping is calculated at checkout based on your basket.

All UK deliveries include full tracking and are dispatched via reliable signed-for or confirmed courier services. A tracking link is emailed to you as soon as your parcel leaves our Leeds depot (LS12 4HP).

We ship worldwide using trusted carriers including UPS, DHL, FedEx, DPD and Royal Mail International. International orders typically arrive within 3–5 working days, though delivery times may vary depending on your destination and local customs processing.

Shipping charges are calculated at checkout based on weight, dimensions and destination. Full tracking is provided by email at the time of dispatch. Delivery times may vary due to local customs processing and carrier network conditions.

Returns are accepted within 30 days of delivery for items that are unopened and unused, in the original packaging, and authorised in advance by our team.

We strongly recommend confirming product suitability before opening or using any medical device. Once opened, even briefly, an item can no longer be resold as new.

For hygiene and regulatory reasons, the following items are non-returnable once opened, even if unused: CPAP masks (nasal, full-face, pillow), tubing and air filters, humidifier chambers and sealed accessories, and any product with a hygiene seal or medical sterility marking.

Eligible for a full product refund. Item must be sealed and in perfect resale condition. Original shipping is not refunded. Return shipping is the customer's responsibility.

Return accepted with a 40% restocking deduction to cover inspection, repackaging, and restocking. The item may need to be resold as used. Original shipping is not refunded. Return shipping is the customer's responsibility.

No returns or refunds are available due to hygiene, safety, and regulatory requirements for medical devices.

If you cancel before dispatch, you will receive a full refund including shipping. No fees will be deducted. Please call or use WhatsApp immediately — do not email for urgent cancellations, as emails are processed later in the day.

We aim to process eligible refunds within 5 working days of return inspection. Refunds are issued to the original payment method.

For full details on refunds, eligibility, timelines and deductions, please see our dedicated Return & Refund Policy page.

To begin a return, contact us in writing with your order number and the reason for your return:

Email: info@cpapsupply.co.uk or support@elarixmedical.co.uk
Phone / WhatsApp: +44 780 264 4820

Our team will review your request, confirm eligibility, and provide return instructions. Please wait for our authorisation before sending anything back — unauthorised returns may be rejected.

Once authorised, please dispatch your return within 14 days. Include your order number and, if reporting damage, include photos so we can act quickly.

Elarix Medical Ltd — Returns Department
c/o SelfiMed UK, Twenty4 Secure Storage
Leeds, LS12 4HP, United Kingdom

All international orders are shipped on a DAP (Delivered At Place) basis. Import taxes, duties, customs clearance fees, and any local charges are not included in the product price or shipping cost and must be paid by the recipient upon import.

The shipping carrier or customs authority may contact you to request payment or additional documentation. Please respond promptly to avoid delays.

Your shipment may pass through local customs for routine administrative clearance. We provide a commercial invoice and packing list with every shipment. Any permits, licences, or prescriptions required by your local authority remain the responsibility of the buyer.

Local customs authorities may request identification, tax numbers such as EORI or VAT, or additional documentation to clear medical equipment. This is a regulatory requirement and outside of our control.

Customers are responsible for ensuring that medical items are permitted for import into their country. If a shipment is refused due to local regulations or medical device restrictions:

Returned to Sender: If the parcel is returned to us in good, resalable condition, we will refund the product price only. Original shipping, return freight, customs handling and carrier fees are non-refundable and may be deducted.
Seized or Disposed by Customs: If customs seize, abandon or destroy the parcel, no refund can be issued.
Returns Across Borders: If you return goods internationally after delivery, any import taxes or duties already paid are subject to your local authority refund process. This varies by country and must be handled directly with your customs office. We can provide proof of export or return where available.

UK Standard: 2–3 working days from dispatch  |  UK Next-Day: Orders before 12:00 noon (Mon–Fri)  |  International Express: Usually 3–5 working days

Customs clearance or remote areas can extend delivery times. You will receive a tracking link by email as soon as your parcel is dispatched.

A tracking link is emailed to you at the time of dispatch. Click the link to view the latest status directly on the courier's tracking page. If you have not received your tracking email, check your spam folder or contact us with your order number.

Use the tracking link from your dispatch email to check the latest status. Most couriers will automatically attempt re-delivery or leave your parcel at a nearby collection point. You can usually rearrange delivery directly through the courier's tracking page.

If you are having trouble, email info@cpapsupply.co.uk with your order number and we will chase it up for you.

Need help choosing a delivery service, confirming timelines, or preparing customs paperwork? We are happy to assist.

Phone / WhatsApp: +44 780 264 4820
General enquiries: info@cpapsupply.co.uk
Technical / warranty: support@elarixmedical.co.uk

Elarix Medical Ltd — Returns Department
c/o SelfiMed UK, Twenty4 Secure Storage
Leeds, LS12 4HP, United Kingdom