Frequently Asked Questions

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Klarna for eligible customers. All payments are processed securely with encryption.

If your order hasn’t been dispatched, we may be able to cancel or modify it — please contact our team as soon as possible. If your order has already shipped, you will need to receive the parcel first and then arrange a return in accordance with our Returns & Refund Policy.

No, but creating an account lets you track orders, manage VAT exemption, and speed up checkout.

Yes. We ship worldwide, though customs fees, VAT, or import taxes may apply based on your country’s regulations.

UK orders placed before 12:00 noon (Monday–Friday) usually ship the same day. Next-day delivery is available. International delivery takes 3–10 working days depending on location.

Yes. Once your order has been dispatched, you’ll receive an email with your tracking number and link. Please ensure your email address is entered correctly at checkout to receive updates without delay.

To determine the total cost of your order, including shipping, simply add the item to your basket and proceed to checkout. Once you enter your full delivery address and destination country, the system will automatically calculate the accurate shipping cost for you. UK orders over £150 qualify for free standard shipping.

Please email us within 48 hours of delivery with photos and a description. We’ll resolve the issue with a replacement, repair, or refund.

Once we receive your return and verify it, refunds are processed within 3–5 working days to the original payment method.

Yes, all prices on CPAPSupply.co.uk include VAT unless stated otherwise.

UK customers with qualifying medical conditions can complete our VAT exemption form during checkout. Once submitted, the VAT will be automatically removed from eligible items before payment is processed.

It depends on your breathing style, comfort preferences, and machine compatibility. We offer nasal, full-face, and pillow masks — contact us for personalised guidance.

Yes. Most devices include universal power supplies (100–240V). You may need a plug adapter for international sockets.

Absolutely. Our support team is available via email or phone to assist with setup, comfort adjustments, and technical questions.

CPAP Supply UK is operated by Elarix Medical Ltd, a UK-registered healthcare company. Elarix Medical oversees the supply, compliance, and support of all products offered on CPAPSupply.co.uk, ensuring customers receive clinically approved equipment backed by expert service.