A CPAP (Continuous Positive Airway Pressure) machine delivers a single, constant pressure throughout the night. An APAP (Automatic Positive Airway Pressure) machine automatically adjusts pressure breath-by-breath based on your needs — most users find this more comfortable. A BiPAP (Bilevel Positive Airway Pressure) machine provides two pressure levels: higher when you inhale and lower when you exhale, typically prescribed for more complex sleep-disordered breathing.

Yes. In the UK, CPAP and BiPAP devices are classified as prescription-only medical devices. We may request a copy of your prescription or a clinician letter before dispatch. Accessories such as masks, tubing, filters, water chambers, and headgear can be purchased without a prescription.

We carry devices from the most trusted names in sleep therapy, including ResMed (AirSense 11, AirSense 10 series), Löwenstein Medical (prisma SMART and prisma 20A), and other leading manufacturers. Our range covers auto CPAP, fixed-pressure CPAP, BiPAP, and travel machines.

Travel CPAP machines like the ResMed AirMini are compact, lightweight devices designed for portability. They typically offer the same therapeutic pressures as full-size units but may lack a built-in humidifier. Many users do use travel machines as their primary device, but if comfort features like heated humidification are important, a full-size machine is usually better for home use.

Yes. "In Stock" indicates physical availability at our Leeds depot (LS12 4HP). All inventory is held and dispatched from this secure UK facility. If an item is on backorder, we indicate expected timings on the product page and will email you if your placed order is affected.

There are three main types: Full Face Masks cover both the nose and mouth — ideal if you breathe through your mouth. Nasal Masks cover only the nose, offering a balance of seal and comfort. Nasal Pillow Masks sit at the nostrils with minimal contact, perfect for side sleepers or those who feel claustrophobic.

Most manufacturers provide a sizing template you can print and hold against your face. If unsure, check the sizing guide on the product page or email us at info@cpapsupply.co.uk before ordering.

In most cases, yes. Standard CPAP masks use a universal 22mm hose connector. However, some travel devices (like the ResMed AirMini) use proprietary connectors and may require specific masks or adaptors. Always check compatibility notes on the product page.

The full mask assembly should be replaced every 12 months, cushions and pillows every 3–6 months, and headgear every 6–12 months. Regular replacement maintains seal performance, hygiene, and therapy effectiveness.

Ensure headgear straps aren't over-tightened, wash the cushion with warm water and mild soap, and check if the cushion is worn or cracked. Worn cushions are the most frequent cause — replacement cushions are available individually.

Absolutely. We sell individual replacement parts including cushions, pillows, headgear, frames, and elbow clips. You can purchase just the component you need — saving money and reducing waste.

Each replacement cushion specifies the exact compatible mask models. For example, the ResMed AirFit F20 cushion only fits AirFit F20 and AirFit F20 For Her masks. Check the product title and compatibility section.

Disposable filters (white, fine-particle) should be replaced every 2–4 weeks. Reusable filters (grey/blue foam) can be washed weekly and replaced every 6 months.

Yes. We carry replacement humidifier water chambers, standard tubing (15mm and 22mm), and heated tubing (ClimateLineAir for ResMed). Water chambers should be replaced every 6–12 months, and tubing every 3–6 months.

Daily, empty and rinse your water chamber. Weekly, wash your mask cushion, headgear, tubing, and water chamber with warm water and mild, fragrance-free soap. Allow everything to air dry. We also stock CPAP cleaning wipes, tube brushes, and sanitising solutions.

Use distilled water. Tap water contains minerals that leave calcium deposits and could potentially be inhaled. Distilled water extends chamber life and keeps therapy clean.

Yes. CPAP-specific pillows have contoured cutouts that accommodate your mask and tubing, reducing pressure on the seal and preventing leaks — especially for side sleepers.

A chinstrap holds your jaw closed during sleep, preventing mouth breathing and air leak. If you use a nasal mask and your mouth falls open at night, a chinstrap can help. Alternatively, consider a full face mask.

Most modern CPAP machines have universal voltage power supplies (100–240V, 50/60Hz), so they work anywhere. You'll just need a plug adaptor for the destination country.

We stock portable CPAP batteries from Medistrom and other brands — ideal for camping, flights, or power outages. Check each battery's product page for compatibility charts and estimated run time.

CPAP machines are FAA-approved for in-flight use. Most airlines allow you to carry your CPAP as a medical device. Contact your airline in advance and remember to empty your humidifier before boarding.

If powering from a car, caravan, or boat, you'll need a DC/DC converter or manufacturer-specific 12V/24V adapter. Never use a standard mains inverter. We stock compatible DC adapters for popular models.

Browse at cpapsupply.co.uk, add items to your basket, and checkout. After payment, your order is queued at our Leeds depot. You'll receive confirmation and dispatch emails with tracking.

We accept Visa, MasterCard, American Express, and PayPal. For B2B orders, bank transfer via invoice is available. We do not store raw card data.

Many items qualify for VAT relief if you're purchasing for a qualifying long-term condition. At checkout, select the VAT relief option and complete the self-declaration. VAT is removed automatically — saving you 20%.

Yes. Elarix Medical Ltd supplies NHS trusts, private providers, sleep clinics, and pharmacies. Email support@elarixmedical.co.uk with your organisation details.

Yes — we offer tailored volume-based pricing for institutions, clinics, pharmacies, and trade partners. Whether you need a one-off bulk order or a recurring supply arrangement, we can work with you to find the right solution.

Get in touch at support@elarixmedical.co.uk with your expected volumes, preferred products, and any delivery constraints. We'll come back to you with a bespoke quote.

All orders are carefully packed and dispatched from our Elarix Medical Depot at Twenty4 Secure Storage, Leeds, LS12 4HP. Every parcel ships with full tracking via reliable, signed-for courier services so you can follow your order every step of the way.

UK delivery options:

• Next-Day Delivery — place your order Monday to Friday before 12:00 noon and receive it the next working day. Orders after the cut-off dispatch the following working day.
• Standard Delivery — typically arrives within 2–3 working days from dispatch.
• Northern Ireland, Highlands & Islands — please allow an additional 1–2 working days on top of the standard timeframe.

A tracking link is emailed to you as soon as your parcel leaves the depot. For full details, see our Shipping, Delivery & Customs Policy.

Absolutely! We offer free UK delivery on all orders over £150 — it's automatically applied at checkout, no discount code needed.

For orders under £150, affordable standard and next-day shipping options are available and calculated at checkout based on your basket. All UK deliveries include tracking and are dispatched via reliable signed-for services.

Yes — we ship worldwide from our Leeds depot using trusted international carriers including UPS, DHL, FedEx, DPD, and Royal Mail International. International orders typically arrive within 3–5 working days, though delivery times may vary depending on your destination and local customs processing.

Shipping charges are calculated at checkout based on weight, dimensions, and destination. Full tracking is provided by email at the time of dispatch.

Yes — walk-in collections are available from our stock and dispatch facility:

📍 Elarix Medical Depot
c/o Twenty4 Secure Storage
Leeds, LS12 4HP

To make sure your order is ready and waiting when you arrive, we recommend emailing info@cpapsupply.co.uk before setting off. We'll confirm stock availability and let you know exactly where to go on arrival. Bringing your order confirmation helps us locate your parcel quickly.

We offer a 30-day change-of-mind return policy for brand-new items, with conditions based on the item's condition:

• Unopened & unused — eligible for a full product refund. Item must be sealed and in perfect resale condition.
• Opened but unused — returns accepted with a 40% restocking deduction to cover inspection and repackaging, as the item may need to be resold as used.
• Opened & used — unfortunately, no returns or refunds are available due to hygiene, safety, and regulatory requirements for medical devices.
• CPAP masks & accessories — for hygiene reasons, opened masks, tubing, humidifier chambers, and similar consumables are non-returnable once the seal is broken.

Return shipping costs are the responsibility of the customer. We recommend carefully considering before opening any device — once opened, even briefly, it can no longer be resold as new.

For full details, visit our Return & Refund Policy.

To begin a return, simply contact us in writing with your order number and the reason for your return. You can reach us by:

• Email: info@cpapsupply.co.uk
• Phone / WhatsApp: +44 780 264 4820

Our team will review your request, confirm eligibility, and provide return instructions including the correct address. Please wait for our authorisation before sending anything back — unauthorised returns may be rejected.

Once authorised, please dispatch your return within 14 days. If you're reporting damage, include photos so we can act quickly.

Returns address (once authorised):
Elarix Medical Ltd — Returns Department
c/o SelfiMed UK, Twenty4 Secure Storage, Leeds, LS12 4HP

It depends on the condition of the item:

• Unopened & unused — no restocking fee. You'll receive a full product refund (original shipping is not refunded).
• Opened but unused — a 40% restocking fee applies to cover inspection, repackaging, and the fact that the item can no longer be sold as new.
• Opened & used — no return accepted.

In all cases, return shipping is the customer's responsibility. For full details, see our Return & Refund Policy.

No worries — use the tracking link from your dispatch email to check the latest delivery status. Most couriers will automatically attempt re-delivery or leave your parcel at a nearby collection point. You can usually rearrange delivery directly through the courier's tracking page.

If you're having trouble or something doesn't look right, drop us an email at info@cpapsupply.co.uk with your order number and we'll chase it up for you.

CPAP/BiPAP devices carry a minimum 2-year warranty. Accessory durations vary. For region-restricted devices, Elarix Medical Ltd acts as direct warrantor.

Email support@elarixmedical.co.uk with your order number, serial number, fault description, and photos/video.

We offer paid repair options and discounted upgrades for returning customers. Email support@elarixmedical.co.uk with your serial number.

Elarix Medical Ltd (Company No. 16602969). Sister brands: SelfiMed UK and DefibCentre UK. All purchasing, warranty, and logistics centralised under one UK entity.