Warranty

The warranty depends on the item's condition. This item's row is highlighted.

Every warranty above is given by Elarix Medical, the maker of Alvera. Every warranty starts on the day of delivery.

Not covered

• Normal wear: cushions and pillows soften and seal less well with use, and headgear stretches. This is why they are replaced on a schedule.
• Damage from cleaning with alcohol, bleach, scented soap or a dishwasher.
• Drops, cuts, crushing, or changes made to the product.
• The wrong size or model ordered.

How to claim

Email info@cpapsupply.co.uk with your order number and a clear photo or short video of the fault. If we ask for the item back, please clean it first.

Returns and refunds

CPAP accessories are not refundable once opened or used. Masks, cushions, nasal pillows, tubing, filters, headgear, chin straps, water chambers, wipes and anything that touches the airway are sealed for hygiene and cannot come back once the seal is broken, even if unused.

• Change of mind: 14 days from delivery on UK orders. You pay the return postage.
• Opened machines and devices: up to 40% is deducted if only opened to inspect, and up to the full price if used.
• Faulty or not as described: full refund within 30 days, and we pay the return postage. After that, the warranty applies.
• International orders: no change-of-mind returns.