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Shipping, Delivery & Customs Policy

Understanding Our Shipping, Delivery & Customs Policy

At CpapSupply.co.uk, we are committed to the professional, timely, and hygienic delivery of CPAP equipment and accessories. Whether you are ordering from within the UK or abroad, we ensure each parcel is packed with care and shipped securely from our UK-based warehouse.

UK Delivery

  • Next-Day Delivery: Available for all orders placed before 12:00 noon, Monday to Friday. Orders placed after this cut-off will be dispatched on the next working day.

  • Standard Delivery: Delivered within 2 to 3 working days of dispatch.

  • Free UK Delivery: Automatically applied at checkout for all orders over £150.

All UK deliveries include tracking information and are dispatched using reliable courier services with signed or confirmed delivery.

International Shipping

We ship worldwide using trusted carriers such as UPS, DHL, FedEx, DPD, and Royal Mail International.

  • Estimated Delivery Time: 3 to 5 working days, depending on destination.

  • Shipping Charges: Calculated at checkout based on the weight, dimensions, and delivery location.

  • Tracking: Provided via email at the time of dispatch.

Please note that delivery times may vary due to local customs processing and service availability.

Returns & Hygiene Policy

Returns are accepted within 30 days of delivery, provided the item is:

  • Unopened

  • Unused

  • In original packaging

  • Authorised in advance

Due to hygiene and regulatory standards, certain products are non-returnable once opened, regardless of whether they have been used. This includes:

  • CPAP masks (nasal, full-face, pillow)

  • Tubing and air filters

  • Humidifier chambers and sealed accessories

  • Any product with a hygiene seal or medical sterility marking

We strongly advise customers to confirm product suitability before opening or using any medical device.

Refund Policy

We aim to process all eligible refunds within 5 working days of return inspection.

  • Full Refunds: Issued for sealed, unused items in original condition.

  • Partial Refunds: May be applied (up to 50% deduction) if:

    • Packaging is damaged

    • Accessories or documentation are missing

    • Signs of use or handling are present

Refunds are issued to the original payment method.

Return Instructions

  • All returns must be requested in writing and authorised prior to sending

  • Contact:

  • Include your order number and ensure we receive the return within 14 days of authorisation

Returns received without prior approval may be rejected.

Customs and International Orders

For all non-UK deliveries, the customer is solely responsible for complying with local import regulations. Customs authorities in your country may charge import duties, taxes, or handling fees. These are not included in the purchase price and must be paid by the recipient.

CpapSupply.co.uk is not liable for:

  • Delays caused by customs clearance

  • Charges imposed by local authorities

  • Packages returned or refused due to unpaid import fees

We recommend contacting your local customs office before placing an order to confirm applicable costs and restrictions.

Shipping Options Available

Our Shipping, Delivery & Customs Policy is designed to provide customers with a variety of shipping options. We offer standard, expedited, and international shipping services. Standard shipping is economical for those who prefer to save money and are not in a rush, while expedited shipping is perfect for urgent needs. International shipping allows customers to receive products across borders, making our services versatile and accessible for everyone. Therefore, depending on your urgency and destination, you can select the shipping method that suits your needs.

Delivery Timelines and Tracking

Understanding delivery timelines is crucial to our Shipping, Delivery & Customs Policy. Typically, standard shipping takes 5-7 business days, while expedited shipping can deliver within 2-3 business days. International shipments may vary, and customs clearance can affect delivery times. Customers can easily track their orders through our website, ensuring peace of mind as they wait for their items. This tracking feature is beneficial because it keeps you informed about your order status and expected delivery date.

Customs and Duties Information

Our Shipping, Delivery & Customs Policy includes important details regarding customs and duties for international orders. When shipping outside your country, additional charges may apply, and customers are responsible for these fees. We recommend checking your local regulations, as customs duties vary by region. Because we aim to provide clarity, we offer guidance on potential customs fees during the checkout process to avoid surprises. This practice helps in building trust and ensuring a smooth experience when you place your order.