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LEGAL

Terms & Conditions

Effective Date: 13 July 2025 · Operated by: Elarix Medical Ltd · Company No. 16602969

1. Agreement to Terms

Your acceptance of these terms when using our website

Acceptance

By accessing this website and/or placing an order through CpapSupply.co.uk, you confirm that you accept these Terms and Conditions in full. If you do not agree to these Terms, you must not use the Website.

2-3. Operator Details & Definitions

Who we are and how terms are defined in this document

Operator Details

This Website is operated by Elarix Medical Ltd, referred to in this document as "Elarix Medical", "we", "us", or "our". CpapSupply.co.uk is a trading division of Elarix Medical Ltd.

Company Number: 16602969
Registered Office: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF
Website: www.cpapsupply.co.uk

Definitions

- "Conditions" - These Terms and Conditions
- "Website" - www.cpapsupply.co.uk
- "Products" - Items offered for sale via the Website
- "You/Your" - Any customer or Website user
- "Personal Information" - Data provided by users during registration, ordering, or communication
- "We/Us/Our" - Elarix Medical Ltd trading as CpapSupply.co.uk

4. Use of the Website

Your obligations when using this website

Your Obligations

By using this Website, you agree:

- To provide accurate, complete, and current information
- Not to impersonate any other person or use false credentials
- To maintain confidentiality of your account and login details

We reserve the right to modify or suspend the Website and/or your access at our discretion, without notice.

5. Product Information & Orders

Accuracy of descriptions, pricing, and order requirements

Placing an Order

We aim to provide accurate descriptions and pricing, but we reserve the right to make corrections and updates without notice. By placing an order, you confirm:

- You are at least 18 years of age
- You are legally capable of entering into binding contracts
- You acknowledge certain medical items are non-returnable once opened, due to hygiene rules

See our Returns Policy for full details.

6. Intellectual Property

Ownership of content, trademarks, and designs

Copyright & Trademarks

All content, images, trademarks, and designs on this Website are the property of Elarix Medical Ltd or its licensors. You may not copy, reproduce, distribute, or modify any content without written permission.

Third-Party Links

The Website may include links to external websites. These are provided for your convenience only. We are not responsible for their content, availability, or data practices.

8-9. Indemnity & Limitation of Liability

Your responsibilities and our liability limitations

Indemnity

You agree to indemnify and hold harmless Elarix Medical Ltd from any claims, losses, or damages resulting from your breach of these Terms or misuse of the Website.

Limitation of Liability

We do not warrant that this Website or its content is free from errors, viruses, or interruptions.

To the maximum extent permitted by law, we are not liable for:

- Indirect, incidental, or consequential loss
- Loss of business, revenue, or data
- Product misuse or unauthorised modifications

This does not affect your statutory rights or our liability for personal injury caused by negligence.

10-11. Data Protection & Returns

How we handle your data and our returns framework

Data Protection

Your use of the Website and provision of personal information is subject to our Privacy Policy, which complies with the Data Protection Act 2018 and UK GDPR.

Returns, Refunds & Warranty

Returns are handled in line with the Consumer Rights Act 2015. See our Returns Policy for guidance on:

- Change-of-mind cancellations
- Non-returnable hygiene items
- Faulty product handling
- Warranty durations and refunds

16. Medical Disclaimer

Important information about the use of our products

Disclaimer

Products sold on this Website are not intended to diagnose, treat, cure, or prevent any disease. Information provided is for educational purposes only and is not a substitute for professional medical advice.

Important: Always consult your healthcare provider before beginning CPAP therapy or using any medical equipment.

17. Contact Us

Get in touch about these terms or your order

Contact Details

CpapSupply.co.uk (Brand of Elarix Medical Ltd)
167-169 Great Portland Street, 5th Floor, London, W1W 5PF

- Email: info@cpapsupply.co.uk / support@elarixmedical.co.uk
- Phone: +44 (0)330 133 2808

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