Terms & Conditions
Terms & Conditions – CpapSupply.co.uk
Effective Date: 13 July 2025
Website: www.cpapsupply.co.uk
Operated by: CpapSupply.co.uk, a brand of Elarix Medical Ltd
Company Number: 16602969
Registered Office: 167–169 Great Portland Street, 5th Floor, London, W1W 5PF
Contact: info@cpapsupply.co.uk | support@elarixmedical.co.uk
Phone: +44 (0)330 133 2808
1. Agreement to Terms
By accessing this website and/or placing an order through CpapSupply.co.uk, you confirm that you accept these Terms and Conditions in full. If you do not agree to these Terms, you must not use the Website.
2. Operator Details
This Website is operated by Elarix Medical Ltd,, referred to in this document as "Elarix Medical", "we", "us", or "our". CpapSupply.co.uk is a trading division of Elarix Medical Ltd.
3. Definitions
-
"Conditions" – These Terms and Conditions
-
"Website" – www.cpapsupply.co.uk
-
"Products" – Items offered for sale via the Website
-
"You/Your" – Any customer or Website user
-
"Personal Information" – Data provided by users during registration, ordering, or communication
-
"We/Us/Our" – Elarix Medical Ltd trading as CpapSupply.co.uk
4. Use of the Website
By using this Website, you agree:
-
To provide accurate, complete, and current information
-
Not to impersonate any other person or use false credentials
-
To maintain confidentiality of your account and login details
We reserve the right to modify or suspend the Website and/or your access at our discretion, without notice.
5. Product Information and Orders
We aim to provide accurate descriptions and pricing, but we reserve the right to make corrections and updates without notice. By placing an order, you confirm:
-
You are at least 18 years of age
-
You are legally capable of entering into binding contracts
-
You acknowledge certain medical items are non-returnable once opened, due to hygiene rules
See our Returns Policy for full details.
6. Intellectual Property
All content, images, trademarks, and designs on this Website are the property of Elarix Medical Ltd or its licensors. You may not copy, reproduce, distribute, or modify any content without written permission.
7. Links to Third-Party Sites
The Website may include links to external websites. These are provided for your convenience only. We are not responsible for their content, availability, or data practices.
8. Indemnity
You agree to indemnify and hold harmless Elarix Medical Ltd from any claims, losses, or damages resulting from your breach of these Terms or misuse of the Website.
9. Limitation of Liability
We do not warrant that this Website or its content is free from errors, viruses, or interruptions.
To the maximum extent permitted by law, we are not liable for:
-
Indirect, incidental, or consequential loss
-
Loss of business, revenue, or data
-
Product misuse or unauthorised modifications
This does not affect your statutory rights or our liability for personal injury caused by negligence.
10. Data Protection
Your use of the Website and provision of personal information is subject to our Privacy Policy, which complies with the Data Protection Act 2018 and UK GDPR.
11. Returns, Refunds, and Warranty
Returns are handled in line with the Consumer Rights Act 2015. See our Returns Policy for guidance on:
-
Change-of-mind cancellations
-
Non-returnable hygiene items
-
Faulty product handling
-
Warranty durations and refunds
12. Legal Compliance
You agree to use this Website in accordance with all applicable UK laws, including health, safety, and consumer protection regulations.
13. Changes to Terms
We reserve the right to amend these Terms at any time. Continued use of the Website will indicate your acceptance of the revised Terms.
14. Severability
If any part of these Terms is found to be unenforceable, the remainder shall remain in full force and effect.
15. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.
16. Medical Disclaimer
Products sold on this Website are not intended to diagnose, treat, cure, or prevent any disease. Information provided is for educational purposes only and is not a substitute for professional medical advice.
Always consult your healthcare provider before beginning CPAP therapy or using any medical equipment.
17. Contact
CpapSupply.co.uk
(Brand of Elarix Medical Ltd)
167–169 Great Portland Street, 5th Floor, London, W1W 5PF
Email: info@cpapsupply.co.uk | support@elarixmedical.co.uk
Phone: +44 (0)330 133 2808