We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Klarna (for eligible customers). All payments are processed securely using industry-standard encryption.

No — guest checkout is available. Creating an account lets you track orders, manage VAT exemption, save addresses, and check out faster.

If your order hasn’t been dispatched, we may be able to cancel or modify it — please contact us as soon as possible. If it has already shipped, you’ll need to receive the parcel first and then request a return in line with our policy.

See: Returns & Refund Policy

Orders placed Mon–Fri before 12:00 noon usually ship the same day. Next-day delivery is available. Standard delivery typically arrives in 2–3 working days from dispatch.

Add items to your basket and proceed to checkout — after entering your full delivery address, shipping is calculated automatically based on weight, dimensions and destination. UK orders over £150 qualify for free standard shipping.

Yes — we ship worldwide. Local customs fees, VAT or import taxes may apply depending on your country’s regulations and are payable by the recipient. Delivery typically takes 3–10 working days depending on location and service.

Yes. Once dispatched, you’ll receive an email with your tracking number and link. Please ensure your email address is correct at checkout to receive updates without delay.

Yes — all prices on CPAPSupply.co.uk include VAT unless stated otherwise.

UK customers with a qualifying medical condition can complete our VAT exemption form during checkout. Once submitted, VAT is automatically removed from eligible items before payment is processed.

Please email us within 48 hours of delivery with photos and a description. We’ll resolve with a replacement, repair, or refund in line with our policy.

Policy: Returns & Refund Policy

Once your return is received and verified, refunds are processed within 3–5 working days to the original payment method. (Timing may vary slightly depending on your card issuer or bank.)

It depends on your breathing style, comfort preferences and machine compatibility. We stock nasal, full-face and pillow masks. Contact us with your machine model and sleep needs — we’ll guide you to the best fit.

Yes. Most devices include universal power supplies (100–240V). You may need a plug adapter for local sockets; airline use may require checking specific airline policies.

Absolutely — our support team can assist with setup, comfort adjustments, and technical questions via email or phone.

CPAP Supply UK is operated by Elarix Medical Ltd, a UK-registered healthcare company. Elarix Medical oversees supply, compliance, and support for all products on CPAPSupply.co.uk, ensuring clinically approved equipment backed by expert service.