Drive DeVilbiss 525DS Compact Oxygen Concentrator
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Drive DeVilbiss 525DS Compact Oxygen Concentrator – Quiet and Efficient Oxygen Delivery
The Drive DeVilbiss 525DS Compact Oxygen Concentrator is a USA-manufactured system engineered for continuous oxygen flow therapy of up to 5 litres per minute (LPM). Designed for reliability, efficiency, and quiet operation, the Drive DeVilbiss 525DS features advanced Turn-Down Technology that reduces energy consumption by more than 15%, extending the lifespan of key components while lowering operational costs.
Its streamlined cabinet design improves cooling and minimises noise (≤ 48 dBA), providing dependable, quiet operation in both home and clinical settings. Weighing only 36 lbs (16.3 kg) and equipped with integrated handles and wheels, this compact concentrator is easy to move and position. The built-in Oxygen Sensing Device (OSD)continuously monitors oxygen output, while visual and audible alarms ensure user safety and peace of mind.
Key Features of Drive DeVilbiss 525DS Oxygen Concentrator
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Continuous flow settings from 0.5 to 5 LPM for flexible therapy
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Turn-Down Technology for reduced power use and extended component life
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Compact, quiet design with enhanced cooling and ≤ 48 dBA sound level
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Lightweight construction (36 lbs / 16.3 kg) with wheels and carry handles
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Integrated OSD system for consistent oxygen concentration
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Easy-to-read flow meter and intuitive indicator lights
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Built-in safety features: alarms, pressure relief valve, flame-retardant cabinet
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Manufactured in the USA for quality and durability
Specifications
| Category | Details |
|---|---|
| Manufacturer | Drive DeVilbiss |
| Model | 525DS |
| Country of Origin | USA |
| Colour | Charcoal Gray / Black |
| Dimensions | 24.5 × 13.5 × 12.0 in |
| Weight | 36 lbs (16.3 kg) |
| Continuous Flow Range | 0.5–5 LPM |
| Oxygen Concentration | 93% ± 3% at 5 LPM |
| Sound Level | ≤ 48 dBA |
| Power Consumption | 310 W |
| Power Input | 97–127 V~, 60 Hz |
| Warranty | 3 years (concentrator only) |
| Operating Altitude | Up to 13,123 ft |
| Maximum Tubing Length | 57 ft |
| Filters | External air inlet, internal bacteria, and extended life intake |
| Materials | Latex-free |
| OPI (Oxygen Percentage Indicator) | Included |
| Safety Alarms | Power failure, high/low pressure, low oxygen, low flow, service required |
In the Box
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1 × Drive DeVilbiss 525DS Oxygen Concentrator
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1 × AC Power Cable
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1 × Humidifier Bottle Adaptor
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1 × User Manual
The Drive DeVilbiss 525DS combines smart technology, robust safety features, and user-friendly operation—making it an ideal solution for patients who require reliable, continuous oxygen therapy at home or in clinical environments.
Helpful Documentation
Understanding Our Shipping, Delivery & Customs Policy
At CpapSupply.co.uk, we are committed to the professional, timely, and hygienic delivery of CPAP equipment and accessories. Whether you are ordering from within the UK or abroad, we ensure each parcel is packed with care and shipped securely from our UK-based warehouse.
UK Delivery
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Next-Day Delivery: Available for all orders placed before 12:00 noon, Monday to Friday. Orders placed after this cut-off will be dispatched on the next working day.
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Standard Delivery: Delivered within 2 to 3 working days of dispatch.
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Free UK Delivery: Automatically applied at checkout for all orders over £150.
All UK deliveries include tracking information and are dispatched using reliable courier services with signed or confirmed delivery.
International Shipping
We ship worldwide using trusted carriers such as UPS, DHL, FedEx, DPD, and Royal Mail International.
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Estimated Delivery Time: 3 to 5 working days, depending on destination.
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Shipping Charges: Calculated at checkout based on the weight, dimensions, and delivery location.
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Tracking: Provided via email at the time of dispatch.
Please note that delivery times may vary due to local customs processing and service availability.
Returns & Hygiene Policy
Returns are accepted within 30 days of delivery, provided the item is:
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Unopened
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Unused
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In original packaging
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Authorised in advance
Due to hygiene and regulatory standards, certain products are non-returnable once opened, regardless of whether they have been used. This includes:
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CPAP masks (nasal, full-face, pillow)
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Tubing and air filters
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Humidifier chambers and sealed accessories
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Any product with a hygiene seal or medical sterility marking
We strongly advise customers to confirm product suitability before opening or using any medical device.
Refund Policy
We aim to process all eligible refunds within 5 working days of return inspection.
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Full Refunds: Issued for sealed, unused items in original condition.
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Partial Refunds: May be applied (up to 50% deduction) if:
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Packaging is damaged
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Accessories or documentation are missing
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Signs of use or handling are present
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Refunds are issued to the original payment method.
Return Instructions
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All returns must be requested in writing and authorised prior to sending
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Contact:
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Email: info@cpapsupply.co.uk
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Support: support@elarixmedical.co.uk
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Phone: +44 (0)330 133 2808
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Include your order number and ensure we receive the return within 14 days of authorisation
Returns received without prior approval may be rejected.
Customs and International Orders
For all non-UK deliveries, the customer is solely responsible for complying with local import regulations. Customs authorities in your country may charge import duties, taxes, or handling fees. These are not included in the purchase price and must be paid by the recipient.
CpapSupply.co.uk is not liable for:
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Delays caused by customs clearance
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Charges imposed by local authorities
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Packages returned or refused due to unpaid import fees
We recommend contacting your local customs office before placing an order to confirm applicable costs and restrictions.
Shipping Options Available
Our Shipping, Delivery & Customs Policy is designed to provide customers with a variety of shipping options. We offer standard, expedited, and international shipping services. Standard shipping is economical for those who prefer to save money and are not in a rush, while expedited shipping is perfect for urgent needs. International shipping allows customers to receive products across borders, making our services versatile and accessible for everyone. Therefore, depending on your urgency and destination, you can select the shipping method that suits your needs.
Delivery Timelines and Tracking
Understanding delivery timelines is crucial to our Shipping, Delivery & Customs Policy. Typically, standard shipping takes 5-7 business days, while expedited shipping can deliver within 2-3 business days. International shipments may vary, and customs clearance can affect delivery times. Customers can easily track their orders through our website, ensuring peace of mind as they wait for their items. This tracking feature is beneficial because it keeps you informed about your order status and expected delivery date.
Customs and Duties Information
Our Shipping, Delivery & Customs Policy includes important details regarding customs and duties for international orders. When shipping outside your country, additional charges may apply, and customers are responsible for these fees. We recommend checking your local regulations, as customs duties vary by region. Because we aim to provide clarity, we offer guidance on potential customs fees during the checkout process to avoid surprises. This practice helps in building trust and ensuring a smooth experience when you place your order.
We’ve designed this policy to make it simple for you to find the right information quickly. Start by selecting whether your order was placed in the UK or internationally, then click on the specific scenario that matches your situation. Each section will expand to show clear instructions on returns, refunds, and next steps.
Step 1 — Select Your Order Type
UK Orders
CPAP Supply UK sells only new products. The scenarios below explain when refunds or returns are applicable within the UK.
1) Order Placed but Not Yet Shipped
If you cancel before dispatch, you will receive a full refund including shipping. No fees will be deducted. Please call or use chat/WhatsApp immediately — do not email for urgent cancellations, as emails are processed later in the day.
Phone/WhatsApp: +447802644820
Email: info@cpapsupply.co.uk
2) Order Shipped but You Changed Your Mind
You may return your order within 30 days, depending on condition:
Unopened & Unused: Refund of the product price only. Original shipping is not refunded. You pay return shipping. Item must be sealed and in perfect resale condition.
Opened but Unused: Return accepted with a 40% deduction to cover inspection, repackaging, and restocking. Original shipping is not refunded. You pay return shipping.
Opened & Used: No returns or refunds due to hygiene, safety, and regulatory requirements for medical devices.
Phone: +447802644820
Email: info@cpapsupply.co.uk
Return address: Elarix Medical Ltd — Returns Department
c.c. SelfiMed UK, Twenty4 Secure Storage, Leeds, LS12 4HP, UK
3) Order Arrived Damaged
If your order arrives damaged, choose a replacement (subject to stock) or a full refund including shipping. We cover return shipping. Please notify us within 30 days and include photos so we can act quickly.
Phone: +447802644820
Email: info@cpapsupply.co.uk
Return address: Elarix Medical Ltd — Returns Department
c.c. SelfiMed UK, Twenty4 Secure Storage, Leeds, LS12 4HP, UK
4) Order Arrived but Not as Described
If the product does not match the listing (e.g., wrong model or missing features), choose a replacement or a full refund including shipping. We cover return shipping. Please report the issue within 30 days.
Phone: +447802644820
Email: info@cpapsupply.co.uk
Return address: Elarix Medical Ltd — Returns Department
c.c. SelfiMed UK, Twenty4 Secure Storage, Leeds, LS12 4HP, UK
5) Order Arrived but You Did Not Read the Description Properly
If the item matches the listing but isn’t what you expected (e.g., sizing, compatibility, or features were overlooked), this is treated as a change of mind.
You may return the item and exchange it for the correct product. Once we receive your return, we will refund the product price and issue a new invoice for the replacement item, minus the refunded amount. Or you can return for refund only.
Original shipping is not refunded. You pay return shipping. Items must be in original or like-new condition and returned within 30 days.
Phone: +447802644820
Email: info@cpapsupply.co.uk
Return address: Elarix Medical Ltd — Returns Department
c.c. SelfiMed UK, Twenty4 Secure Storage, Leeds, LS12 4HP, UK
6) Order Arrived but Wrong Size Sent
If we sent the wrong size, this is our error. Choose a replacement in the correct size (subject to availability) or a full refund including shipping. We cover return shipping. Please contact us within 30 days.
Phone: +447802644820
Email: info@cpapsupply.co.uk
Return address: Elarix Medical Ltd — Returns Department
c.c. SelfiMed UK, Twenty4 Secure Storage, Leeds, LS12 4HP, UK
7) New Item Arrived but Faulty (Manufacturer Warranty)
If your new item develops a fault within the warranty period, choose replacement, repair, or refund (subject to warranty terms and stock). Once the fault is confirmed, we cover return shipping. Some products are serviced directly by the manufacturer for faster turnaround.
Phone: +447802644820
Email: info@cpapsupply.co.uk
Return address: Elarix Medical Ltd — Returns Department
c.c. SelfiMed UK, Twenty4 Secure Storage, Leeds, LS12 4HP, UK
International Orders
The scenarios below explain how refunds and returns work for international orders.
1) Order Placed but Not Yet Shipped
If you cancel before dispatch, you will receive a full refund including shipping. Please call or use chat/WhatsApp immediately — do not email for urgent cancellations, as emails are processed later in the day.
Phone/WhatsApp: +447802644820
Email: info@cpapsupply.co.uk
2) Order Shipped but You Changed Your Mind (Customs Unpaid)
Refuse to pay customs so the carrier returns the parcel to us. Returns can take up to 3 months. Once received in good condition, we will refund the product price only. Original shipping is not refunded, and any carrier return/handling fees may be deducted.
Phone: +447802644820
Email: info@cpapsupply.co.uk
Return address: Elarix Medical Ltd — Returns Department
c.c. SelfiMed UK, Twenty4 Secure Storage, Leeds, LS12 4HP, UK
3) Order Shipped, Customs Paid, Changed Your Mind
No returns are accepted once customs/duties have been paid, to avoid duplicate cross-border charges.
Phone: +447802644820
Email: info@cpapsupply.co.uk
4) Order Arrived Damaged
Contact us to arrange a replacement. We will handle shipping and any required customs for the replacement. If you prefer a refund, we will refund the item price plus original shipping. Customs/duties are not refundable by us, but you may reclaim them locally with our documentation. Do not return the item unless instructed.
Phone: +447802644820
Email: info@cpapsupply.co.uk
Return address: Elarix Medical Ltd — Returns Department
c.c. SelfiMed UK, Twenty4 Secure Storage, Leeds, LS12 4HP, UK
5) Order Arrived but Not as Described
Contact us to arrange a replacement or discuss a refund. If a refund is chosen, we will refund the item price plus original shipping. Customs/duties are not refundable by us; you may reclaim them locally with our documentation. We will advise the correct return procedure to avoid additional customs charges.
Phone: +447802644820
Email: info@cpapsupply.co.uk
Return address: Elarix Medical Ltd — Returns Department
c.c. SelfiMed UK, Twenty4 Secure Storage, Leeds, LS12 4HP, UK
6) Order Arrived but You Did Not Read the Description Properly
Not returnable. No refund. Because cross-border returns involve customs and handling costs, preference changes are not accepted internationally.
Phone: +447802644820
Email: info@cpapsupply.co.uk
7) Order Arrived but Wrong Size Sent
If we sent the wrong size, contact us to arrange a replacement in the correct size or to discuss a refund. If a refund is chosen, we will refund the item price plus original shipping. Customs/duties are not refundable by us; documentation will be provided to support your reclaim.
Phone: +447802644820
Email: info@cpapsupply.co.uk
Return address: Elarix Medical Ltd — Returns Department
c.c. SelfiMed UK, Twenty4 Secure Storage, Leeds, LS12 4HP, UK
8) New Item Arrived but You Changed Your Mind
No return and no refund for international change-of-mind on new items.
Phone: +447802644820
Email: info@cpapsupply.co.uk
9) New Item Arrived but Faulty (Manufacturer Warranty)
Contact us to arrange a replacement or warranty repair. In some cases, we will direct you to the manufacturer’s local service centre for faster processing. If a refund is chosen, we will refund the item price plus original shipping. Customs/duties are not refundable by us, but we will provide documentation to support your reclaim.
Phone: +447802644820
Email: info@cpapsupply.co.uk
Return address: Elarix Medical Ltd — Returns Department
c.c. SelfiMed UK, Twenty4 Secure Storage, Leeds, LS12 4HP, UK