Resmed AirTouch F30i Clear Full Face CPAP Mask

Next-Day Delivery: Available for orders placed Monday–Friday before 12:00 noon. Orders after this cut-off dispatch the next working day.

Standard Delivery: Typically delivered within 2–3 working days of dispatch.

Free UK Delivery: Automatically applied at checkout on orders over £150.

All UK deliveries include tracking and are dispatched via reliable signed-for or confirmed services.

We ship worldwide using trusted carriers such as UPS, DHL, FedEx, DPD and Royal Mail International.

• Estimated delivery: Usually 3–5 working days, depending on destination and service availability.
• Shipping charges: Calculated at checkout based on weight, dimensions and destination.
• Tracking: Provided by email at the time of dispatch.

Delivery times may vary due to local customs processing and carrier network conditions.

Returns are accepted within 30 days of delivery for items that are:

• Unopened
• Unused
• In the original packaging
• Authorised in advance by our team

For hygiene and regulatory reasons, certain items are non-returnable once opened, even if unused. This includes:

• CPAP masks (nasal, full-face, pillow)
• Tubing and air filters
• Humidifier chambers and sealed accessories
• Any product with a hygiene seal or medical sterility marking

We strongly recommend confirming product suitability before opening or using any medical device.

For full details on refunds (eligibility, timelines, deductions and examples), please see our dedicated page:

CPAP Supply UK — Return & Refund Policy

We aim to process eligible refunds within 5 working days of return inspection. Refunds are issued to the original payment method.

• Request your return in writing and wait for our authorisation before sending.
• Include your order number and dispatch the return within 14 days of authorisation.
• Unauthorised returns may be rejected.

Who pays?

All international orders are shipped on a DAP (Delivered At Place) basis. Import taxes, duties, customs clearance fees, and any local charges are not included in the product price or shipping cost and must be paid by the recipient upon import.

The shipping carrier or customs authority may contact you to request payment or additional documentation. Please respond promptly to avoid delays.

Delivery terms:

Import taxes, duties, customs clearance fees, and any local charges are not included in the product price or shipping cost and must be paid by the recipient upon import.

Customs clearance:

Your shipment may still pass through local customs for routine administrative clearance.

Documentation provided by us:

We provide a commercial invoice and packing list with every shipment. Any permits, licences, or prescriptions required by your local authority remain the responsibility of the buyer.

Customs checks and KYC:

Local customs authorities may request identification, tax numbers such as EORI or VAT, or additional documentation to clear medical equipment. This is a regulatory requirement and outside of our control.

If customs refuse entry:

Customers are responsible for ensuring that medical items are permitted for import into their country. If a shipment is refused due to local regulations or medical device restrictions:

1. Returned to Sender: If the parcel is returned to us in good, resalable condition, we will refund the product price only. Original shipping, return freight, customs handling and carrier fees are non-refundable and may be deducted.
2. Seized or Disposed by Customs: If customs seize, abandon or destroy the parcel, no refund can be issued.
3. Returns across borders: If you return goods internationally after delivery, any import taxes or duties already paid are subject to your local authority refund process. This varies by country and must be handled directly with your customs office. We can provide proof of export or return where available.

Before you order:
Please check your local import regulations, medical device restrictions and any prescription requirements to ensure the product is permitted in your country.

Typical timelines: UK Standard 2–3 working days from dispatch; UK Next-Day for orders before noon; International Express usually 3–5 working days. Customs clearance or remote areas can extend delivery. You will receive a tracking link by email as soon as your parcel is dispatched.

Need help choosing a service, confirming timelines, or preparing customs paperwork? Contact us — we’re happy to assist.

If you cancel before dispatch, you will receive a full refund including shipping. No fees will be deducted. Please call or use chat/WhatsApp immediately — do not email for urgent cancellations, as emails are processed later in the day.

You may return your order within 30 days, depending on condition:

Unopened & Unused: Refund of the product price only. Original shipping is not refunded. You pay return shipping. Item must be sealed and in perfect resale condition.

Opened but Unused: Return accepted with a 40% deduction to cover inspection, repackaging, and restocking. Original shipping is not refunded. You pay return shipping.

Opened & Used: No returns or refunds due to hygiene, safety, and regulatory requirements for medical devices.

If your order arrives damaged, choose a replacement (subject to stock) or a full refund including shipping. We cover return shipping. Please notify us within 30 days and include photos so we can act quickly.

If the product does not match the listing (e.g., wrong model or missing features), choose a replacement or a full refund including shipping. We cover return shipping. Please report the issue within 30 days.

If the item matches the listing but isn’t what you expected (e.g., sizing, compatibility, or features were overlooked), this is treated as a change of mind.

You may return the item and exchange it for the correct product. Once we receive your return, we will refund the product price and issue a new invoice for the replacement item, minus the refunded amount. Or you can return for refund only.

Original shipping is not refunded. You pay return shipping. Items must be in original or like-new condition and returned within 30 days.

If we sent the wrong size, this is our error. Choose a replacement in the correct size (subject to availability) or a full refund including shipping. We cover return shipping. Please contact us within 30 days.

If your new item develops a fault within the warranty period, choose replacement, repair, or refund (subject to warranty terms and stock). Once the fault is confirmed, we cover return shipping. Some products are serviced directly by the manufacturer for faster turnaround.

If you cancel before dispatch, you will receive a full refund including shipping. Please call or use chat/WhatsApp immediately — do not email for urgent cancellations, as emails are processed later in the day.

Refuse to pay customs so the carrier returns the parcel to us. Returns can take up to 3 months. Once received in good condition, we will refund the product price only. Original shipping is not refunded, and any carrier return/handling fees may be deducted.

No returns are accepted once customs/duties have been paid, to avoid duplicate cross-border charges.

Import taxes, duties, customs clearance fees, and any local charges are not included in the product price or shipping cost and must be paid by the recipient upon import.

The shipping carrier or customs authority may contact you to request payment or additional documentation. Please respond promptly to avoid delays.

Customers remain responsible for ensuring that the medical item is permitted for import into their country.

If a shipment is refused entry because customs charges were not paid or due to local import restrictions, regulatory controls, or prohibited medical device regulations, SelfiMed cannot intervene with customs or override local authority decisions.

If customs refuse entry, the following outcomes may apply:

Returned to Sender:
If the parcel is returned to us in good, resalable condition, we will refund the item price only. Original shipping and any return freight, storage, or customs handling fees are non-refundable and may be deducted from your refund.

Seized or Disposed by Customs:
If customs seize, abandon, or destroy the parcel due to import restrictions, no refund can be issued.

Customers are strongly advised to verify local medical import regulations before placing an order.

We cannot guarantee the import eligibility of products for every country. It is the buyer’s responsibility to confirm that used medical equipment is permitted for import into their country before placing an order. Please check with your local customs authority in advance.

If a shipment is refused by customs — whether due to unpaid duties/fees or because local regulations prohibit the import — the following applies:

• Returned to Sender: If the parcel is returned to us in good, resalable condition, we will refund the item price only. Original shipping and any return freight, handling, or customs fees are non-refundable and may be deducted from your refund.
  
• Seized/Disposed by Customs: If the parcel is seized, abandoned, or destroyed by customs, no refund can be issued.
  

Customers are strongly advised to verify local medical import regulations before placing an order.

Contact us to arrange a replacement. We will handle shipping and any required customs for the replacement. If you prefer a refund, we will refund the item price plus original shipping. Customs/duties are not refundable by us, but you may reclaim them locally with our documentation. Do not return the item unless instructed.

Contact us to arrange a replacement or discuss a refund. If a refund is chosen, we will refund the item price plus original shipping. Customs/duties are not refundable by us; you may reclaim them locally with our documentation. We will advise the correct return procedure to avoid additional customs charges.

Not returnable. No refund. Because cross-border returns involve customs and handling costs, preference changes are not accepted internationally.

If we sent the wrong size, contact us to arrange a replacement in the correct size or to discuss a refund. If a refund is chosen, we will refund the item price plus original shipping. Customs/duties are not refundable by us; documentation will be provided to support your reclaim.

No return and no refund for international change-of-mind on new items.

Contact us to arrange a replacement or discuss a refund. If a refund is chosen, we will refund the item price plus original shipping. Customs/duties are not refundable by us, but we will provide documentation to support your reclaim.

Contact us to arrange a replacement or warranty repair. In some cases, we will direct you to the manufacturer’s local service centre for faster processing. If a refund is chosen, we will refund the item price plus original shipping. Customs/duties are not refundable by us, but we can provide documentation to support your reclaim.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Klarna (for eligible customers). All payments are processed securely using industry-standard encryption.

No — guest checkout is available. Creating an account lets you track orders, manage VAT exemption, save addresses, and check out faster.

If your order hasn’t been dispatched, we may be able to cancel or modify it — please contact us as soon as possible. If it has already shipped, you’ll need to receive the parcel first and then request a return in line with our policy.

See: Returns & Refund Policy

Orders placed Mon–Fri before 12:00 noon usually ship the same day. Next-day delivery is available. Standard delivery typically arrives in 2–3 working days from dispatch.

Add items to your basket and proceed to checkout — after entering your full delivery address, shipping is calculated automatically based on weight, dimensions and destination. UK orders over £150 qualify for free standard shipping.

Yes — we ship worldwide. Local customs fees, VAT or import taxes may apply depending on your country’s regulations and are payable by the recipient. Delivery typically takes 3–10 working days depending on location and service.

Yes. Once dispatched, you’ll receive an email with your tracking number and link. Please ensure your email address is correct at checkout to receive updates without delay.

Yes — all prices on CPAPSupply.co.uk include VAT unless stated otherwise.

UK customers with a qualifying medical condition can complete our VAT exemption form during checkout. Once submitted, VAT is automatically removed from eligible items before payment is processed.

Please email us within 48 hours of delivery with photos and a description. We’ll resolve with a replacement, repair, or refund in line with our policy.

Policy: Returns & Refund Policy

Once your return is received and verified, refunds are processed within 3–5 working days to the original payment method. (Timing may vary slightly depending on your card issuer or bank.)

It depends on your breathing style, comfort preferences and machine compatibility. We stock nasal, full-face and pillow masks. Contact us with your machine model and sleep needs — we’ll guide you to the best fit.

Yes. Most devices include universal power supplies (100–240V). You may need a plug adapter for local sockets; airline use may require checking specific airline policies.

Absolutely — our support team can assist with setup, comfort adjustments, and technical questions via email or phone.

CPAP Supply UK is operated by Elarix Medical Ltd, a UK-registered healthcare company. Elarix Medical oversees supply, compliance, and support for all products on CPAPSupply.co.uk, ensuring clinically approved equipment backed by expert service.