If you cancel before dispatch, you will receive a full refund including shipping. No fees will be deducted. Please call or use chat/WhatsApp immediately — do not email for urgent cancellations, as emails are processed later in the day.

You may return your order within 30 days, depending on condition:

Unopened & Unused: Refund of the product price only. Original shipping is not refunded. You pay return shipping. Item must be sealed and in perfect resale condition.

Opened but Unused: Return accepted with a 40% deduction to cover inspection, repackaging, and restocking. Original shipping is not refunded. You pay return shipping.

Opened & Used: No returns or refunds due to hygiene, safety, and regulatory requirements for medical devices.

If your order arrives damaged, choose a replacement (subject to stock) or a full refund including shipping. We cover return shipping. Please notify us within 30 days and include photos so we can act quickly.

If the product does not match the listing (e.g., wrong model or missing features), choose a replacement or a full refund including shipping. We cover return shipping. Please report the issue within 30 days.

If the item matches the listing but isn’t what you expected (e.g., sizing, compatibility, or features were overlooked), this is treated as a change of mind.

You may return the item and exchange it for the correct product. Once we receive your return, we will refund the product price and issue a new invoice for the replacement item, minus the refunded amount. Or you can return for refund only.

Original shipping is not refunded. You pay return shipping. Items must be in original or like-new condition and returned within 30 days.

If we sent the wrong size, this is our error. Choose a replacement in the correct size (subject to availability) or a full refund including shipping. We cover return shipping. Please contact us within 30 days.

If your new item develops a fault within the warranty period, choose replacement, repair, or refund (subject to warranty terms and stock). Once the fault is confirmed, we cover return shipping. Some products are serviced directly by the manufacturer for faster turnaround.

If you cancel before dispatch, you will receive a full refund including shipping. Please call or use chat/WhatsApp immediately — do not email for urgent cancellations, as emails are processed later in the day.

Refuse to pay customs so the carrier returns the parcel to us. Returns can take up to 3 months. Once received in good condition, we will refund the product price only. Original shipping is not refunded, and any carrier return/handling fees may be deducted.

No returns are accepted once customs/duties have been paid, to avoid duplicate cross-border charges.

Customs are the buyer’s responsibility. As the Importer of Record, you must complete clearance and pay any duties, taxes or handling fees. CPAP Supply UK cannot intervene with local customs or waive charges.

If fees are not paid or you do not assist clearance, the carrier may return the parcel or customs may treat it as abandoned. The outcomes are:

• Returned to Sender: If the parcel returns to us in good, resalable condition, we will refund the item price only. Original shipping and any return freight, storage, brokerage or customs handling fees are non-refundable and may be deducted from your refund.
• Seized/Disposed by Customs: If customs seize, abandon or destroy the parcel, no refund can be issued.

We cannot guarantee the import eligibility of products for every country. It is the buyer’s responsibility to confirm that used medical equipment is permitted for import into their country before placing an order. Please check with your local customs authority in advance.

If a shipment is refused by customs — whether due to unpaid duties/fees or because local regulations prohibit the import — the following applies:

• Returned to Sender: If the parcel is returned to us in good, resalable condition, we will refund the item price only. Original shipping and any return freight, handling, or customs fees are non-refundable and may be deducted from your refund.
• Seized/Disposed by Customs: If the parcel is seized, abandoned, or destroyed by customs, no refund can be issued.

Contact us to arrange a replacement. We will handle shipping and any required customs for the replacement. If you prefer a refund, we will refund the item price plus original shipping. Customs/duties are not refundable by us, but you may reclaim them locally with our documentation. Do not return the item unless instructed.

Contact us to arrange a replacement or discuss a refund. If a refund is chosen, we will refund the item price plus original shipping. Customs/duties are not refundable by us; you may reclaim them locally with our documentation. We will advise the correct return procedure to avoid additional customs charges.

Not returnable. No refund. Because cross-border returns involve customs and handling costs, preference changes are not accepted internationally.

If we sent the wrong size, contact us to arrange a replacement in the correct size or to discuss a refund. If a refund is chosen, we will refund the item price plus original shipping. Customs/duties are not refundable by us; documentation will be provided to support your reclaim.

No return and no refund for international change-of-mind on new items.

Contact us to arrange a replacement or discuss a refund. If a refund is chosen, we will refund the item price plus original shipping. Customs/duties are not refundable by us, but we will provide documentation to support your reclaim.

Contact us to arrange a replacement or warranty repair. In some cases, we will direct you to the manufacturer’s local service centre for faster processing. If a refund is chosen, we will refund the item price plus original shipping. Customs/duties are not refundable by us, but we can provide documentation to support your reclaim.